Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit.

Spreetail, an e-commerce marketplace accelerator, today launched Listing Doctor, an artificial intelligence-powered tool that diagnoses and optimizes listings to boost visibility, conversions, and ...

Klaviyo is launching a suite of products that deliver artificial intelligence-powered omnichannel experiences to help marketers plan, launch, and orchestrate campaigns across email, SMS, push, ...

Cordial, a marketing platform provider, today added Price Sensitivity as a new feature within its Cordial Edge platform.

With this integration, mutual customers can add Active Prospects directly into relevant Salesloft cadences and automatically push Active Prospects to topically aligned Salesloft cadences each week.

Salesforce today released Agentforce 3, a major upgrade to its digital labor platform that gives companies greater visibility and control to scale AI agents.

First, economics are improving. Thanks to advances in training and infrastructure, the cost of processing speech has fallen by an order of magnitude, from around $2 to $5 per hour of audio to just ...

I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.

Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.

LAS VEGAS--Customer experience is accelerating, and standing still is not an option, Barry Cooper, NiCE's president of the CX Division, told the audience during his keynote address on the second day ...

Jeeva has launched A Calendar, AI Note Taker, and AI Meeting Prep, three artificial intelligence agents to eliminate scheduling ping-pong, manual note-taking, and last-minute research for go-to-market ...

Global communications platform provider Infobip has launched its RCS messaging with the top four U.S. telecom carriers.