Salesforce today released Agentforce 3, a major upgrade to its digital labor platform that gives companies greater visibility and control to scale AI agents.

Cordial, a marketing platform provider, today added Price Sensitivity as a new feature within its Cordial Edge platform.

With this integration, mutual customers can add Active Prospects directly into relevant Salesloft cadences and automatically push Active Prospects to topically aligned Salesloft cadences each week.

First, economics are improving. Thanks to advances in training and infrastructure, the cost of processing speech has fallen by an order of magnitude, from around $2 to $5 per hour of audio to just ...

LAS VEGAS--Customer experience is accelerating, and standing still is not an option, Barry Cooper, NiCE's president of the CX Division, told the audience during his keynote address on the second day ...

Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.

I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.

Jeeva has launched A Calendar, AI Note Taker, and AI Meeting Prep, three artificial intelligence agents to eliminate scheduling ping-pong, manual note-taking, and last-minute research for go-to-market ...

Global communications platform provider Infobip has launched its RCS messaging with the top four U.S. telecom carriers.

Adobe has expanded its Adobe Firefly system for assisted content ideation, creation and production to mobile devices. The move brings Firefly image and video generation to phones.

Rembrand becomes the latest AI creative innovator to integrate with The Trade Desk. As part of its AI-driven creative optimization marketplace within Kokai, The Trade Desk has also partnered with ...

Real-time reactions during the CRM Playaz watch party for the Salesforce Connections 25 keynotes, featuring commentary from Alan Berkson, Liz Miller, Jon Reed, Bonnie Tinder, Rebecca Wettemann, and ...