To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Chelsea Hylton is a web producer for CBS Los Angeles. An Inglewood native, Hylton has her master's degree from USC. She covers local breaking news across the Southern California region. Before joining ...

The Independent National Electoral Commission, INEC, has reiterated its commitment to service excellence, transparency, and innovation in public service delivery. Chairman of INEC, Mahmood Yakubu, ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Early voting in Louisiana’s municipal elections kicked off this weekend and poll workers for one of East Baton Rouge’s most hotly contested races waived campaign signs near City Hall, urging motorists ...

A new multi-use stadium is being built in Mauldin for the Greenville Triumph and Greenville Liberty soccer teams. The stadium will seat 6,300 people and is part of the European-inspired BridgeWay ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, with three separate awards for innovation and impact. The DHS Customer ...

Tesla Inc. is working on a redesign of its door handles, which have drawn scrutiny over safety incidents that trapped passengers inside their vehicles. Franz von Holzhausen, Tesla’s longtime design ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

The work, painted onto the walls of one of Britain’s most important court buildings, showed a judge attacking a demonstrator with a gavel. By Alex Marshall Reporting from London The anonymous street ...

As an avid decorating enthusiast, D’Onofrio first envisioned the framework for her concierge delivery service last year. She discovered similar services in other parts of the country and wanted to ...