Two years after partnering with OpenAI to automate marketing and customer service jobs, financial tech startup Klarna says it ...

Now we would like to start the SoftBank Group Corp. earnings results announcement for the fiscal year ended March 31, 2025. First of all, I would like to introduce today's participants. From left, we ...

Lean-AI integrates AI’s predictive and adaptive power with the discipline of Lean methodologies—removing waste, increasing ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

For CFOs, integrating a technology like agentic AI into how their teams operate means transforming their role from ...

Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...

Related: Klarna CEO Says AI Could Help Reduce Company Headcount By 50% Siemiatkowski tells Bloomberg that the AI-focused strategy Klarna employed for the past few years wasn't the right path. He says ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

Enterprise AI agents mark a shift in software, unlocking new productivity and digital labor potential, according to ...