Still unclear is what the changes will mean for water works customers spread across five counties including rates and customer service. The bill goes into effect once signed by Gov. Kay Ivey signs ...

a leader in client experience (CX) measurement and analytics for professional service firms, today announced its acquisition of Client Savvy, a premier provider of customer feedback software ...

PORTLAND, Ore., April 30, 2025 (GLOBE NEWSWIRE) — ClearlyRated, a leader in client experience (CX) measurement and analytics for professional service firms, today announced its acquisition of Client ...

It's a customer-centric world. The call center customer experience plays a critical role in how brands build loyalty and trust. As businesses shift toward omnichannel engagement, call centers and ...

U.S. businesses have spent $403,000 on average over the past year to develop or implement AI-powered customer experience tools, according to a survey of executives at 300 large and mid-sized e ...

hence more focus on the customer and the customer experience,” says Chad Seiler, consulting industry leader for technology, media, and telecom at professional services firm KPMG. According to ...

What happens next to that work is unclear, they added. The IRS isn’t the first agency to cut staff focused on customer experience, or the public’s satisfaction levels when they interact ...

Simon Bisp is now the Head of Customer Experience, tasked with enhancing customer interactions at every stage. His responsibilities include managing inquiries, training retailer staff, and ...

Indeed, the customer experience has become a hot topic in an era where consumers have more control than ever to educate themselves on products and services (87% of retail shoppers do this), as ...

Simon Bisp (pictured) is now BYD UK’s head of customer experience, Matt Collins has joined the team as head of sales operations and logistics, and Andy Dolan has joined BYD UK as head of retail sales.

From overseeing escrow accounts to payment processing, subservicers are experts in providing efficient and high-quality experience. Partnering with a specialized subservicer ensures that loan ...

5G service assurance - Ensuring superior, differentiated 5G services for enterprises and consumers. - Enhanced customer experience - Improving service quality and operational efficiency through ...