NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Anthropic is nearing a deal to raise between $3 billion and $5 billion in funding, valuing the large language model developer ...

Relationship marketing is more than just sending “Happy Birthday” emails or offering loyalty points to your customers. It is ...

A wave of data breaches impacting companies like Qantas, Allianz Life, LVMH, and Adidas has been linked to the ShinyHunters ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Marc Benioff's journey began in Silicon Valley, where he transitioned from creating games as a teenager to founding ...

Mastek (NSE: MASTEK; BSE: 523704), a trusted AI-first digital engineering and cloud transformation partner, proudly marks 30 ...

Salesforce (NYSE:CRM) and ServiceNow (NYSE:NOW) are in advanced discussions to invest about $750 million each in Genesys ...

ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance of enterprise software rivals backing the same company.Genesys makes AI-powered software for ...

Salesforce has deployed a custom agent, called “Agentforce for Partner Community,” to answer partner questions around the ...