Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was ...

Report indicates fintech ‘piloting a new cohort of employees,’ while company spokesperson says firm's focus on AI hasn't ...

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Two years after partnering with OpenAI to automate marketing and customer service jobs, financial tech startup Klarna says it ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...

CEO Nicolai Tangen told Fortune the task of monitoring the risks of its 9,000 investments now takes minutes thanks to its AI.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...