A chaotic scene unfolded as an American Airlines passenger attempted to enter the cockpit on a flight scheduled from São Paulo, Brazil, to New York City, intense footage shows.

A shocking scene unfolds on an American Airlines flight from São Paulo, Brazil to New York. Now, full disclosure: I don’t speak Portuguese (unless I’m attempting to butcher “bom dia” and “obrigado” while in Brazil or Portugal),

American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?