ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Industrial and commercial distributor Global Industrial (NYSE:GIC) reported Q1 CY2025 results exceeding the market’s revenue ...

In the current fast-paced and competitive business world, organizations need to remain agile, efficient, and responsive to market needs. Enterprise Resource Planning (ERP) solutions such as SAP have ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Check Point Research has identified a new phishing campaign exploiting Microsoft’s ‘Dynamics 365 Customer Voice,’ a customer ...

This is the best thing to happen in AI this year, says Michael van Rooyen from Ideas + Outcomes. Finally, a way to bridge the ...

LIV Golf League will announce a landmark deal with Salesforce, a Dow 30 company, in the coming days. According to sources, LIV has inked an umbrella partnership with Salesforce, joining over 30 brands ...