Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

Enterprise AI agents mark a shift in software, unlocking new productivity and digital labor potential, according to ...

Visa used its Global Product Drop to highlight how it is using AI to improve the consumer shopping experience.

Now we would like to start the SoftBank Group Corp. earnings results announcement for the fiscal year ended March 31, 2025. First of all, I would like to introduce today's participants. From left, we ...

The company introduced a new initiative, Visa Intelligent Commerce, at the product drop that allows developers involved in ...

Visa has revealed plans for agentic AI, cryptocurrency, a new credit model of personal credit and payments. The company’s ...