Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

Now we would like to start the SoftBank Group Corp. earnings results announcement for the fiscal year ended March 31, 2025. First of all, I would like to introduce today's participants. From left, we ...

We completed a migration of millions of cards for Klarna last ... we're focused in AI as a business in general, there really are three areas that we're focused on from a strategy perspective.

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

The apparent turnaround comes after years in which Klarna touted its all-in-on-AI strategy. A year ago, Klarna said that its chatbot, powered by OpenAI, does the work of 700 human agents and does ...

THE Department of Science and Technology (DOST) has made public the proposed National Artificial Intelligence Strategy for the Philippines (NAIS Ph). "To ensure that our efforts are strategic, ...