Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his ...

Liberty General Insurance Ltd. celebrated Customer Experience Week 2025, emphasizing empathy and service in strengthening customer relationships. The event featured industry insights and customer ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per cent), nearly as many prioritise clear, easy-to-follow instructions (43 per ...

Shopify and WooCommerce both let you build an e-commerce store without code -- but the user experience is very different. Here’s what I learned from testing these tools.

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

Your bank's virtual assistant is still pretty limited, but experts say it won't be long before it may start offering you ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...