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A new survey has ranked Southwest Airlines No. 1 for passenger satisfaction in economy or basic economy class. Delta Air Lines was ranked highest in satisfaction within the premium economy fare class.

overall airline passenger satisfaction has increased. Economy class made significant gains thanks to better interactions with airline staff. Frontline service and customer perks go a long way ...

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction. Overall satisfaction among travelers on North American ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to seat selection. The J.D. Power study shows airline customer satisfaction ...