Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

The holiday shopping season represents a pressure point where businesses commonly either fulfill expectations or flounder.

With the huge advancement in chatbots customers can find the answers to questions far quicker through new conversational ...

In the iGaming industry, many of the newest casino sites started implementing AI chatbots to provide players with instant, 24 ...

Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Whether it’s pulling up detailed product information, navigating customer service inquiries, or providing personalized recommendations, these chatbots can do it all with a remarkable degree of ...

Any business that wants to secure a spot in the AI-driven future must consider chatbots. They enable companies to provide 24/7, personalized customer service while also being scalable. Think of how ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any ...