Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

The holiday shopping season represents a pressure point where businesses commonly either fulfill expectations or flounder.

With the huge advancement in chatbots customers can find the answers to questions far quicker through new conversational ...

In the iGaming industry, many of the newest casino sites started implementing AI chatbots to provide players with instant, 24 ...

Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any ...

and today customers communicate with chatbots. “We really are in what I call The Pit of Despair, or The Ninth Circle of Hell because nobody gets a good experience and the customer service is now ...

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...