Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

After seven years, Richland County is wrapping up construction on it’s 911 call center. It also making use of defunct real ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

Rabat - A new French law banning unwanted marketing calls, which is planned to take effect in the summer of 2026, has raised ...

The Irregular Warfare Center (IWC) is inviting submissions and volunteers for its flagship publication, PRISM: The Journal of ...

A US proposal discouraging companies from outsourcing call center operations has raised concern in the Philippines, where millions of workers depend on the Business Process Outsourcing (BPO) sector.

Oilfield service companies like Schlumberger and Halliburton are leveraging their expertise to enter the data center market, ...

Ingham County officials have approved an agreement to allow for the hiring of temporary part-time 911 dispatchers to fill ...

A NEW WAVE OF PROTESTS IS GROWING IN BURLINGTON. EARLIER TODAY DEMONSTRATORS RALLIED AGAINST FEDERAL IMMIGRATION ENFORCEMENT... SAYING THEY'RE STANDING UP FOR HUMAN RIGHTS <cars h ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Galvanized by the torture and murder of a Korean student in Cambodia, South Korea is starting to crack down on gangsters ...