Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Wells Fargo is laying off 147 employees in Salem as it prepares to permanently close its call center on Hawthorne Avenue SE.

Rabat - A new French law banning unwanted marketing calls, which is planned to take effect in the summer of 2026, has raised ...

The Irregular Warfare Center (IWC) is inviting submissions and volunteers for its flagship publication, PRISM: The Journal of ...

Oilfield service companies like Schlumberger and Halliburton are leveraging their expertise to enter the data center market, ...

Thai police arrested suspects in two major scam operations this week, detaining five people linked to a call center gang in ...

A NEW WAVE OF PROTESTS IS GROWING IN BURLINGTON. EARLIER TODAY DEMONSTRATORS RALLIED AGAINST FEDERAL IMMIGRATION ENFORCEMENT... SAYING THEY'RE STANDING UP FOR HUMAN RIGHTS <cars h ...

The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

Joining me today are President and Chief Executive Officer, Lloyd Yates; Executive Vice President and Chief Financial Officer ...

Special purpose taxing districts are booming in Texas, accounting for more and more of many homeowners' property tax bills.

John Carmouche, who represents parishes in more than 40 coastal-erosion lawsuits against major oil companies, told the Baton ...