The 911 dispatcher who took the call from the suspected firebomber of the Governor’s Residence within an hour of the attack should have escalated the call, but didn’t, Dauphin County officials ...

Last Sunday morning at 5:47 a.m., Luzerne County dispatcher Kaylary Santos answered a 911 call from Luzerne Borough about a woman having a baby in active labor. “This call came in, and it was ...

"Bobby Moore explores strange, shocking, and fascinating real-world stories, from viral news moments to unbelievable human experiences and curious facts." Officials in rural Texas are accused of ...

Two emergency dispatchers testified Monday about their roles during the early morning hours of Sept. 9, 2024, when Ryan Chaco was killed in Yigo. The trial, held before Superior Court Judge John ...

It takes a special person not only to do the job of the 911 dispatcher, remaining cool under pressure for 12-hour shifts, but also to accept not knowing what becomes of the people you’re helping ...

(Photo by Leah Romero for Source NM) New Mexico’s highest court on Monday clarified a question posed by a federal court about which law to consider when weighing an emergency dispatcher’s ...

multiple skills are required to be a 911 dispatcher. “Empathy. Empathy is a big one,” Roszel said. “Multitasking, you need a love for your community and a love for helping people.” ...

has been aiming to modernize its services in recent years and will soon deploy technology that connects its members’ electronic health records directly to 911 dispatchers. Report an error ...

MATTOON, Ill. (WCIA) — 911 dispatchers work to help their communities on a daily basis. On Sunday, Coles County Habitat for Humanity returned the favor and lent a helping hand to one of those ...

SALT LAKE CITY — The second week in April is recognized as National Public Safety Telecommunicators Week, and it takes just moments inside Salt Lake City's 911 Dispatch Center to see how hard ...