Using technology to support human performance is becoming more prevalent in the IT/BPO universe. By building a human-centric organization, technology is put in the proper place to drive measurable ...

In a post-Covid world, what will Mexico have to offer as a nearshore destination? The pandemic has made remote working part of the new normal and is spurring on US companies to look to their southerly ...

The concept of cultural alignment has been a longstanding feature of the Nearshore model. However what often gets overlooked is how the organizational culture of the customer plays an influential role ...

Jamaican authorities and businesses understand the advantages of developing digital capabilities for a global marketplace. As the country continues building itself up as a major hub for digital ...

Panama has been doing the work to upgrade its strategic position as a global shipping hub. New infrastructure projects promise to improve and diversify trade corridors in the country, and regulatory ...

This White Paper is intended to aid business owners and IT managers who want more value from outsourced services in this new business context. While the pandemic changed the expectations that ...

Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on Mexico’s labor force and cost of operations Detailed profile of Mexico City ...

The steps required to create sustainable bilingual teams are often taken haphazardly and with little planning. Companies tend to aggressively recruit for talent, but few develop disciplined practices ...

While “Nearshore” typically refers to a region, it is no longer that simple. The growth of nearshore has created customer experience offerings across the quality spectrum: from price-driven ...

In a bold stroke of forward-thinking design, Sitel Group® has conceived and recently delivered an entirely new and alternative to the legacy call center. Purpose-built to reflect the multi-dimensional ...