Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Would your customer support mix be improved if you offered ...
Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. A roundup with Danny Meyer (Union Square Hospitality Group), ...
WHETHER you are a billion-pound company or a start-up, a negative customer experience can have a devastating impact on a business. And failing to learn and put better procedures in place to improve ...
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