In March of this year, I spoke with Valve business development authority Erik Johnson about Steam’s dubious reputation for customer support. He did not disagree with general sentiment: Valve badly ...

With regular sales on its entire library of games and huge widespread platform for communities and gamers, Steam is seen as the leading ecosystem for PC gaming. But the trade-off lies in Steam's ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

In a latest interview with video games news website Kotaku, Valve business development authority Erik Johnson talked about the terrible customer service of Steam and what Valve is doing to improve it.

While Steam has grown to one of the largest digital games platform and storefront, the customer service has been pretty dismal. Earlier this year, Valve received an F from the BBB (Better Business ...

It may be an immensely popular platform, but Steam's terrible customer service is the stuff of legend. It's something Valve has acknowledged in the past, and says it is constantly looking at ways to ...

Valve co-founder Gabe Newell just sent a message to users of the company’s Steam video-game platform disclosing that online intruders gained access to a Steam database containing customer data, ...

Last week, Steam’s customer review system saw huge changes in which users’ opinions it prioritizes. Yesterday, in a news post on the storefront, Valve announced it was making another revision in ...

Steam is back online and Valve explains that the service suffered an internal caching error that revealed some confidential data, but wasn't actually hacked. Although ...