Reprinted with permission from the Association of Clinical Documentation Improvement Specialists (ACDIS) CDI Journal.While many clinical documentation improvement programs try to measure the impact of ...

The most important step for building a marketing machine is to establish goals and baseline metrics. Goals created from thin air are probably not very realistic and won’t set you up for success. Goals ...

One of the important elements of performance management is the use of metrics. A business metric is a numerical measurement used as a baseline measurement for employee performance. Metrics should not ...

If you’re developing a product powered by a large language model (LLM), you might wonder: How do I measure whether it’s working as intended? Should you focus on its ability to generate fluent ...

The metrics we can easily capture from SharePoint, with or without third-party tools, do not typically measure what matters most. Employees care about working efficiently. Managers care about ...

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.