While Oracle’s takeover of TOA Technologies has sparked M&A activity in the field services space, ServiceNow is planning expansion into new areas in order to grow its service management footprint.

If ServiceNow CEO John Donahoe weren't already fully committed to running one of the fastest-growing and most-innovative software companies on the planet, he could make a great living teaching ...

Officeworks has adopted a "platform mindset" to its use of ServiceNow software following a "re-implementation" three years ago, uncovering workflow and process improvements in IT, HR and facilities ...