Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' ...

HP is apparently making personal PC and printer buyers wait 15 minutes on phone calls Customers in the UK, Ireland, France, Germany and Italy are affected During the call, three more self-service ...