A Spanish-speaking Taco Bell employee in Florida was let go by the fast food chain after a video circulating on social media this week showed her refusing to serve an English-speaking customer. The ...

Alex Dizengof is the co-founder and CTO of Carbyne, a platform that provides rich-media call handling to emergency responders. The audio was distressing to hear: The man calling 911 outside of Marfa, ...

Onno Plus GmbH (onnoplus.de), a company based in Berlin, Germany, that helps businesses build a strong online presence and boost their online reputations, has announced that it is now offering English ...

Taco Bell has fired an employee in Florida who refused to serve a customer this week because the woman was ordering in English. The incident, which occurred at a Taco Bell in Hialeah, a suburb of ...

People with English and French accents receive preferential customer service than those with an Eastern European or African twang, a study has found. First-time house buyers with a range of accents in ...

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ ...