Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Customers have high expectations. They know about the tech marketers have at their fingertips, and they expect them to use it. Over the past two years, customer expectations have risen, along with an ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, the design and cleanliness of your business and a ...