On Wednesday, the consumer data and analytics gurus at J.D. Power released their annual Customer Satisfaction Survey of U.S.

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

according to an American Customer Satisfaction Index travel survey. Some carriers fared better than others when it came to ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

The survey revealed the agency continues to exceed public transportation industry benchmarks in several key areas of service, ...

Some U.S. airlines fared better than others in overall customer ... satisfaction among its competitors, sliding 8% to 73 from 79 the year prior, according to the ACSI survey. The report pointed ...