According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising costs are the primary driver of declining satisfaction among residential ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Customer satisfaction surveys are a form of research in which you ask your customers for their views on issues that indicate how well or how badly your company is performing. Satisfaction surveys are ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among customers, according to a new study.

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

You’ve probably heard the saying, “The customer is always right.” While that isn’t always true, one thing is certain: Customers should always leave your business feeling happy and satisfied. When ...

If you're looking for a new car in 2019, you'll want to check out how satisfied customers are with their driving choices. Americans are increasingly satisfied with their cars, with the industry-wide ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Back at the founding of American retail, led by 19th and ...

Whether rolling out the latest Android OS or something else, careful planning and transparent communication are key to ...

A great company culture trickles down through the entire organization, keeping employees happy and motivated. That positive energy also extends to your customers, creating a better overall experience.