Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

P eople are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready? Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate ...

Anna Money chief brand officer and co-founder Daljit Singh shares how a design-led approach has been adopted to try to transform business accounting.

Technavio eyes rising e-commerce and artificial intelligence adoption as keys to the customer engagement solutions market's growth.

With an increase in global communication, the continuous availability and efficient handling of customer interactions have become paramount. AI chatbots offer a compelling solution to meet these ...

Imagine yourself chatting with a helpful chatbot that appears to be aware of your every want and need, providing ...

Save everyone time The purpose of deploying AI and automation in customer service is to create efficiency ... are set to address is the issue of chatbots misleading customers into thinking ...