Get the latest federal technology news delivered to your inbox. Employees at Maximus call centers working on Centers for Medicare and Medicaid Services contracts, conducted a two-day strike this week ...
While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...
11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...
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