Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

It’s not only our code that needs managing. Modern agentic AI services use APIs to access data, and we need to be sure that access is tightly regulated so that critical and sensitive information doesn ...

API management platforms help companies to centralize control of their APIs and ensure they meet required standards necessary to connect vital systems. APIs are crucial participants in the digital ...