As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Report indicates fintech ‘piloting a new cohort of employees,’ while company spokesperson says firm's focus on AI hasn't ...

CEO Nicolai Tangen told Fortune the task of monitoring the risks of its 9,000 investments now takes minutes thanks to its AI.

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Klarna, the Swedish buy-now-pay-later financial services company, is rowing back on AI and has started hiring people, once ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was ...

As the cost of running artificial intelligence models falls, the land grab in customer support automation has reached a new ...

After a massive AI offensive at Klarna, different tones can now be heard again. The head of the company now sees limits to ...

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

Klarna, the Swedish buy-now pay-later fintech firm, is pulling back on AI as a replace for customer service staff. In an interview with Bloomberg , CEO Sebastian Siemiatkowski said Klarna’s emphasis ...