As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...

Klarna's CEO explained in an interview that the company is currently conducting a test run with human customer advisors ... his company is once again hiring call center employees to ensure ...

After aggressively pursuing an AI-driven workforce reduction strategy, Klarna says it is "evolving" the strategy and hiring ...

Klarna says it is "evolving" the strategy and hiring customer service employees in an acknowledgment that people often still want to talk to a human.

Some companies have been adjusting their workforce as they simultaneously embrace more artificial intelligence and automation ...

After years of depicting Klarna ... hiring people again. Founder and CEO Sebastian Siemiatkowski told Bloomberg the company is in the midst of a recruitment drive to ensure customers always have a ...