As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...

After aggressively pursuing an AI-driven workforce reduction strategy, Klarna says it is "evolving" the strategy and hiring ...

Klarna says it is "evolving" the strategy and hiring customer service employees in an acknowledgment that people often still want to talk to a human.

The fintech stopped hiring for over a year as ... "Really investing in the quality of the human support is the way of the future for us.” To be sure, Klarna remains enthusiastic about AI.

After years of depicting Klarna ... hiring people again. Founder and CEO Sebastian Siemiatkowski told Bloomberg the company is in the midst of a recruitment drive to ensure customers always have a ...