Klarna is rethinking its strategy after relying heavily on Artificial Intelligence (AI) to manage customer service. In a ...

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

The apparent turnaround comes after years in which Klarna touted its all-in-on-AI strategy. A year ago, Klarna said that its chatbot, powered by OpenAI, does the work of 700 human agents and does ...

After aggressively pursuing an AI-driven workforce reduction strategy, Klarna says it is "evolving" the strategy and hiring ...