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As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver
After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was ...
Klarna Hiring Back Human Help After Going All-In on AI
As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...
Klarna is hiring humans again as AI replacements offer "lower quality" output
Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...
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Klarna Backtracks on AI as a Way to Save Money
Klarna, the Swedish buy-now pay-later fintech firm, is pulling back on AI as a replace for customer service staff. In an interview with Bloomberg , CEO Sebastian Siemiatkowski said Klarna’s emphasis ...